[CSUSB]>> [CNS]>> [CSE]>> [R J Botting]>> biba.php
Bibliographic Item (1.0)
- Jim Spohrer & Doug Riecken (Eds)
- Service Science (Special Issue/Section)
- Commun ACM V49n7(Jul 2006)pp30-87
- =SURVEY =ADVERT RESEARCH CONSULTANCY SERVICE INDUSTRY ECONOMICS SSME 3S WEB2.0 CRM
- Introduction + 12 articles/papers
- p33: 55 references.
- If you divide the economy in agriculture, manufacture, and service then most of it is now service!
- Even when selling product, service can make the difference.
- This change means that research and education needs to develop (or at least) shift to a focus on service rather than production.
- SSME::="Services Science, Management, and Engineering".
- Service implies:
- Expertise and knowledge by the supplier.
- But the suppliers knowledge must be fitted to customers specific environment.
- Services are a socio-technical system and not a pure technological fix.
- Need to model/understand the people and organization of the customer.
- Exchange of service for something of value.
- Negotiation, interaction, and trust between customer and supplier.
- Long term relations with customers.
- Communication is vital.
- Service often encoded as software+hardware --algorithmic.
- 3S:="An ontology describing services: humans, web, software, ..."
- Innovation and perhaps revolution in the enterprise.
- New courses and schools.
- (dick)|-with luck they will rediscover systems analysis and operations research from the 1950s.
Search for bibliographic items containing a matching string.
Search for a specific bibliographic item by name.
To see the complete bibliography (1Mb+) select:[Bibliography]