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Bibliographic Item (1.0)

KanBasiliShapiro94

  1. S H Kan & V R Basili & L N Shapiro
  2. Software quality: An overview from the perspective of total quality management(TQM)
  3. IBM Systems Jnl V33n1(1994)pp2-19
  4. =IDEA QUALITY USER SYSTEM CUPRIMDA FURPS CLEANROOM REUSE
      p5: "quality is not a single idea, but a multidimensional concept. The dimensions of quality include the entity[...], viewpoint[...]and the quality attributes" Small q(defect rate and reliability) and big Q(customers)

      p6: in a closed loop

      p6:IBM uses CUPRIMDSO(capability, usability, performance, reliabillity, installabillity, maintainabillity, docs/info, service, overal satisfaction). **cf Kanetal94: CUPRIMDA

      HP use FURPS(Functionallity, usabillity, reliabillity, performance and supporatbility).

    1. p8: Plan-Do-Check-Act, QIP:Quality improvement Paradigm, EF: Experience Factory [Oivo&Basili93] GQM: Goal/Question/Metric
    2. p11. Software inspections are distinctly diffeent from manufacturing inspections.
    3. p12. cleanroom, "several oo projects...learning curve...increased productivity and quality"
    4. p13: "Reuse should not be limmitted to code"



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