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Bibliographic Item (1.0)

Pitterman00

  1. Bill Pitterman
  2. Telcordia Technologies: The Journey to High Maturity
  3. IEEE Software Magazine V17n3(Jul/Aug 2000)pp89-96
  4. =EXPERIENCE 1994-1999 PROCESS IMPROVEMENT QUALITY SQA CMM MANAGEMENT telecommunications
  5. Mindless bureaucracy is not enough for ISO9001. Need management & employee motivation & quantitive data. Field faults down, customer satisfaction up, more shipped on time.

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