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Bibliographic Item (1.0)
- Bill Pitterman
- Telcordia Technologies: The Journey to High Maturity
- IEEE Software Magazine V17n3(Jul/Aug 2000)pp89-96
- =EXPERIENCE 1994-1999 PROCESS IMPROVEMENT QUALITY SQA CMM MANAGEMENT telecommunications
- Mindless bureaucracy is not enough for ISO9001.
Need management & employee motivation & quantitive data.
Field faults down, customer satisfaction up, more shipped on time.
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To see the complete bibliography (1Mb+) select:[Bibliography]