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Bibliographic Item (1.0)

BenamatiLederer01

  1. John Benamati & Albert L Lederer
  2. Coping with rapid changes in IT
  3. Commun ACM V44n8(Aug 2001)pp83-88
  4. =POLL TECHNICAL CHANGE MANAGEMENT
  5. Change is constant and is the most effective coping strategies are not applied.
  6. Low cost learning is preferred.
  7. Popular but ineffective: self education and bullying the vendor for support.
  8. Unpopular but effective: consider new technology that is compatible with current, incentives to keep staff who know the new stuff, choose specific customized training not general informal education.
  9. Review, think, plan, do, review, ....

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