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Bibliographic Item (1.0)

  1. Kai A Olsen
  2. Programmed Politeness
  3. IEEE Computer Magazine V44n7(Jul 2011)pp108+106-108
  5. Politeness as a protocol and a form of respect that makes systems popular.
  6. Email sent needs a response, normally.
  7. Warn up-front if a transaction is likely to fail with no backup.
  8. Especially if it is an unlikely user input!
  9. Speak the customers language consistently.
  10. Avoid long user input -- system arrogance.
  11. Don't silently reorganize the users life or system unlike Adobe Acrobat and Apple Quicktime.
  12. Don't interrupt!
  13. Remember people. Avoid reinputting previously input data.
  14. Compare [Olsen08]

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