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Bibliographic Item (1.0)
- M S Krishnan & Marc I Kellner
- Measuring Process Consistency: Implications for Reducing Software Defects
- IEEE Trans Software Engineering V25n6(Nov/Dec 1999)pp800-815
- =EMPIRICAL IMPROVEMENT DEFECTS VS CMM KPA C
- 45 systems software projects in one company
- small projects, highly capable people, and attention to CMM Key Process areas lead to fewer defects
- Defects were repeatable customer problems in first 24 months after release
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