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Bibliographic Item (1.0)
- Stephen Haag & M K Raja & L L Schkade
- Quality Function Deployment usage in Software development
- Comm ACM V39n1(Jan 1996)pp41-49
- =IDEA QFD SURVEY QUALITY PURPOSE DESIGN
Arising from TQM in a number of large established hardware companies, QFD has been adapted for software. "voice of the customer". A communication tool. House of Quality(HOQ) diagram. This is a matrix of correlations between USER needs and technical specs. Customer priorities pass hru matrix to give technical priorities. QFD replaces the idea of hierarchical "functional decomposition"
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