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Bibliographic Item (1.0)
- Effy Oz
- When Professional Standards ar Lax: The CONFIRM Failure and its Lessons
- Commun ACM V37n10(Oct 1994)pp29-36 + Corespondence Commun ACM V38n2(Feb 1995)pp16-17+Commun ACM V38n3(Mar 1995)p12
- =EXPERIENCE RISKS CONFIRM
- Hotel reservations system
- AMR already had SABRE for Airline seats
- 85 hotel chains each with a computerized reservation system
- AMRIS founded to expand SABRE success into Hotels...
- Hilton, Marriott, Budget Rent-a-car
Hands off management by clients
- $123M investment cancelled
Original plan: 7months design + 45 months development
- 1988 Base design. Most experienced hotel claimed functional specifications were too general for developers to understand what the USER is expecting.
- 1989: design complete, 6 month development plan, rejected
- 1989: development: business area analysis, Business system design, construction of code, testing
- missed end of first phase and redefined result as being complete!
- 1990 clients concerned, employees estimated it could not be done on time.... management told them to replan
- Employess thought management set unrealistic schedules and lied about status
complainers were sacked
- 1992: Technical problem: could not integrate TP central reservation system with decision support system
- Peter Farrell-Vinay Feb 1995, suggests the problems come from lake of standard SQA procedures, or missing requirements analysis, or lack of monthly reports, or signed off requiremnts, or prototypes.
- David B Lightstone Mar 1995, proffessional standards are to protect non-professionals from professionals. The CONFIRM failure involved only professionals.... also evidence of software configuration failures or evasion - authoritarian and criminal suppress whistle-blowing.
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