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Bibliographic Item (1.0)
- Leon J Osterweil & Lori A Clarke
- A Proposed Testing and Analysis Research Initiative
- IEEE Software Magazine V9n5(Sep 1992)pp89-96
- RISKs and testing
page 90: " Customers expect new systems to fail; parhaps often, in the days and weeks after delivery. Usually, customers and vendors work togetehr to identify and correct these errors, and systems re aceepted after their performance has been stabilized to the customers' satisfaction.
But many systems never satisfy their customers. Some are abandoned; some a rebuilt."
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