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Bibliographic Item (1.0)
- Neil C Olsen
- The Software Rush Hour
- IEEE Software Magazine V10n5(Sep 1993)pp29-37; correspondence Robert L Glass V11n1(Jan 1994)pp6&7
- =THEORY PROCESS QUEUING DFD
- change rate and service rate: like the function point model.
- measuring the process: quality and overloading.
- Control it: Change management.
Glass: root problem is bad estimation.
- "Maintenance is about enhancement not repair"
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