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No silver bullets: put quality improvement techniques and solutions into preactice systematically and persistently
Ballance customer needs with development resources
CUPRIMDA **cf KanBasiliShapiro94: CUPRIMDSO A: Availability(Non-outage time)
Fig 6: Reliability curve has typical burn in + peaks at each new release, improved by customer burn-in No of fixes in 193 is <10 and 30 products had none
p75-76: People are the most important element...Maslow,...conscientious programmer striving for self-actualization
Many actions from the development teams
not checklists, requirements and process steps...simplify process!
Motivation: incentives+public recognition, rewards review team!
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