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Workflow Desk Coordinator needed @ Kaiser IT

Kaiser IT is looking for a Intern to fill the following position.

Internships: Computer Science Majors, US Citizens or permanent residents, 2.85 GPA or higher, graduating in 2010 or later. Interns selected will guarantee and internship the following year. Interested applicants should email resume to chan.d.trimble@kp.org

Workflow Desk Coordinator
Corona, CA
11.50/hr plus 1k in scholarships
M-F 8-5pm 40hrs

Department Description:
24x7 Incident support of Wintel Desktop Environment. Resolves critical problems at multiple locations that may escalate into major problems.

Interns Responsibilities/Duties:

  • All "problem" tickets will come to this person for review. The intern will discern information to solve the issue then contact the technician who is available (and has the knowledge) to solve the problem. They will assign a ticket and then follow-up. Customer service is critical as all user calls will go through this desk.
  • Other duties may include Remedy Queue management, ticket work flow, E-Mail communications, attend staff meetings, documentation of processes. Customer call backs and satisfaction research.
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